How to Fix eDiscovery PST Export Tool Failed to Load Status Error?

Microsoft Office 365 is a subscription based cloud application providing assistance in various fields like business; education, medicine; information technology and etc.however; there are many situations where users need to save their data from O365 cloud platform to on-premises. For this, Microsoft has provided eDiscovery PST Export Tool, which searches, analyses and export Office 365 mailbox to Windows Outlook supported PST format. But many organisations have complained about the tool showing eDiscovery PSTExport tool failed to load status error. The following blog will describe about the reasons for occurrence of such error and solutions to fix this error..

Though Microsoft’s eDiscovery PST Export Tool is used for saving Exchange Online mailbox to PST, but it is not the recommended solution due the reported eDiscovery PST Export Tool error: “Failed to load status”, which resulted in failed migration process, as stated by many users. After a deep analysis, it is found that there are many organisations who have reported this eDiscovery failed to load status error, as displayed below:

Scenario 1: I need some important mailboxes from my Office 365 account to PST so that I can access them in Outlook on my local system. I tried to do it using eDiscovery PST Export Tool but it terminated with the error “failed to load status”. After a few failed attempts, finally I got them saved at my desktop, but with the following status:

On checking, it was found that only a few mailboxes data was saved and it failed load data from other mailboxes. I tried to find the error via different commands, but failed to get the reason for this error. Can someone please help me fix this PST Export Tool failed to load status error, as I need the solution at the earliest. Thanks!

Scenario 2: While trying to migrate Exchange Online mailboxes to PST using eDiscovery Export Tool, we received an error: failed to load status. This is not the first time that we are doing O365 to PST migration using eDiscovery Tool, but this is the only time that is failed to perform the migration and showed this error. And the most annoying thing is that I don’t have any idea, whether my request is in queue or is has failed completely. I need to migrate my Office 365 to PST very urgently, so I am looking forward to some alterative solution. If someone knows the solution, then please suggest me the same, ASAP. Thanks in advance.

What exactly is eDiscovery PST Export Tool Error : Failed to Load Status

eDiscovery PST Export Tool is used for saving O365 cloud mailboxes data to PST on a local system. But there are many situations where this process interrupts intermittently and fails to work and displays the error message.  There are other times too, when it doesn’t display the error, but fails due to the following reasons:
  • The search result consists of corrupted PST files, not suitable for migration
  • When there are large mailboxes, then eDiscovery Tool fails to load the entire mailbox data and doesn’t even show the process status.
Why we Encounter eDiscovery PST Export Tool Failed to Load Status Error

There are many situations where eDiscovery Tool fails to perform properly and shows the “eDiscovery PST Export Tool Error : Failed to load status”message. Some common reasons for such failure are :
  • You need to use IE 9.0 or later edition for this tool to work, otherwise it will show error.
  • It will not work without installation of Microsoft .NET Framework 4.5 in your system.
  • When Third party browsers don’t have Click Once browser extension installed.
  • Local Intranet zone settings are not configured in Internet Explorer
  • The tool can export data not more than 50GB per mailbox, and crashes when the size exceeds the permitted limit.

Is there any Workaround available?

In the situations when eDiscovery export tool has failed to migrate Office 365 mailboxes to PST, users start looking for its alternative solution. Office 365 Backup is a smart tool that supports easy and effective solution for transferring data from O365 cloud storage to multiple formats. The tool supports conversion of all emails, contacts and calendars data from Exchange Online account to PST file. Moreover, it also supports to save O365 emails to other popular formats like PDF, EML, MSG and MBOX.

Working with Office 365 software is quite easy for both technical and non-technical users. Now they can simply move cloud data to local system without any efforts. It supports Application Impersonation option that allows organizations to move their company’s user accounts data from Office 365 admin account to any supported format in bulk. It is Windows based application and is suitable for all Windows based OS – 10, 8.1, 8, 7 XP etc. It provides simple steps to help users easily migrate O365 data to PST, PDF, EML, MSG and MBOX, as showing in below image :


There are many times when users face issues regarding eDiscovery PST export toll failed to load status error and need some alternative solution to fix this error. Office 365 backup tool is a helpful solution for them that will help them come out of this trying situation and fix the error. For them, Its FREE demo edition is also available to check its working capacity. With FREE demo, users are allowed to save first 100 emails and 25 other items from cloud storage to local system.

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